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Field Service Management Software Solutions

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service management softwareSWORD stands for Service Work Order Routing & Dispatch.  

SWORD™ is a complete Service Order management software application for creation and dispatch of service orders. Plus, SWORD includes solutions for the following service business challenges:

  • Billing and Accounts Receivable
  • Customer Relationship Management
  • Maintenance Plan Tracking and Documentation

SWORD™ is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments.

  • Service Orders may be converted into an Invoice with "one-click of a button."
  • The application is compatible with QuickBooks® Customer, Items and Employee files.  Optionally, Service Orders generated in SWORD™ can be easily transferred into QuickBooks® as an invoice.
  • Optional: Multi-user and network-ready.
  • Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista.

SWORD with our QuickBooks Link is essentially a Service Order entry, tracking and scheduling program for QuickBooks. QuickBooks Customer and Items files can be imported into SWORD. This version allows the customized generation of the following:

 

Documents

  • Service Orders

  • Invoices

  • Purchase Agreements

  • Estimates

  • Pick Tickets

  • Material Sign-out Form

Reports (Most reports may be customized by an End-User)

  • All SOs by Due Date;

  • by Customer;

  • by Schedule Data;

  • Invoice Aging Report

  • Payment on Account Journal

  • Customer Account Statements

  • SOs equal to the Current Date

  • Estimates by Estimate Date

  • Many more, check the online user guide for details

  • Runs in Win'95, Win'98, Win2000, Windows XP, Vista, Windows Server 2003 (32 & 64 bit versions).

SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides two-way transfer of customer data and Service Orders can be transferred to QuickBooks as Invoices.